Communication & Conflict Management

Course contents

Communication models
- The systemic-constructivist approach
- The communication square
- The vicious circle model
- The inner team
Principles of conversation
- Consistent communication
- Body language
- Active listening
- I-you-messages
- Feedback
Fundamental principles of conflict resolution
- Identify and understand conflicts
- Prevent conflicts
- Strategies of conflict resolution

Department

Bachelor's program Business & Management