Process and Quality Management

Course contents

- Definitions and standards (ISO 9000 family)
- QM systems
- Process delimitation (process map)
- process models
- Application reference via ACTUAL analysis (notations/analysis types) and TARGET process design (objectives and key figures)
- Operational QM (quality control loop: defects, SPC, CIP)
- Process monitoring (dashboards, CIP, activity-based costing)

Department

Bachelor's program Industrial Engineering & Management