Communication & Negotiation Techniques

Course contents
- Basics of human communication
- Communication tools (e.g. active listening, I-messages, questions)
- Argumentation and argumentation ladders
- Dealing with difficult situations (e.g. personal attacks, disturbances, critical discussions)
- Negotiation techniques, recognizing manipulation techniques
- Constructive conflict resolution
- Forms of questioning and special intervention techniques in conflict situations
- Basics of communication techniques
- Methods of communication (e.g.: stimulus-response)
- Models of communication (e.g.: verbal - non-verbal, vocal, visual, medial)
- Methods of negotiation techniques
- Preparation of negotiations (insights from practice)
- Conversation management & presentation (e.g.: questioning and listening techniques, NLP)