Quality- and environmental management

Course contents
Quality management:
- Quality and customer orientation
- Development and elements of quality management (degrees of quality maturity)
- Quality control, assurance and planning (e.g. QFD, FMEA)
- Error management: correction, prevention, control
- Process-oriented quality management (command/capacity)
- Quality management toolset (e.g. Q7, SPC etc.)
- Standards (audits and assessments)
- Total quality management - philosophy, approaches and systems
- Business excellence and integrated management systems (e.g. EFQM)
Environmental management:
- Development / Fundamental concepts of corporate environmental management
- Objectives of corporate environmental management
- Tasks and benefits of an environmental management system
- Knowledge of requirements in terms of environmental management ISO 14001- EMAS, differences
- Introduction of an environmental management system - tasks - methodology - requirements - problems - solutions
- Implementation of an environmental management system
- Main tasks during the implementation of an environmental management system (planning, organisational and operational structures, environmental officer, documentation, control and improvement), environmental statement
- Environmental audit
- Knowledge of concrete contents of the ISO / EMAS standard an audit is based on
- Methodological organisation in order to carry out an audit
- Problems during the implementation of an audit - solutions
- Post-processing, reporting
- Independent implementation of a small-scale audit in one's own company