Operational Excellence

  • Master's Program Management, Communication & IT
Course unit code
Level of course unit
  • Master
Semester when the course unit is delivered
  • 1
Number of ECTS credits allocated
  • 5.0
Name of lecturer(s)
  • FH-Prof. Dr. Ploder Christian
Learning outcomes of the course unit
  • Students gain an understanding of a process-oriented view of the processes in a company. The students know methods of quality management and how the prerequisites for operational excellence can be created. The students deal with analysis procedures and methods of process optimization and learn to develop operator models of process changes. The students know how company data can be kept as an output of processes and used for continuous further development.
Mode of delivery
  • face-to-face (Präsenzveranstaltung)
Prerequisites and co-requisites
  • none
Course contents
  • - Importance of process management in a digitalized company
    - Methods and models of process management
    - Case studies for deepening and practical application of the course content
    - Business process reengineering and alternative approaches to process development
    - Process lifecycle and maturity models
    - Process optimization
    - Introduction to quality management, models and concepts of quality management
Recommended or required reading
  • - Dumas, M., La Rosa, M., Mendling, J. & Reijers, H. (2013). Fundamentals of Business Process Management, Springer
    - Van der Aalst, W. (2016). Process Mining: Data Science in Action, 2nd Edition, Springer.
    - Jeston, J., & Nelis, J. (2014). Business Process Management (3rd ed.). London: Routledge.
    - Rother, M. (2019). Toyota Kata: Managing people for improvement, adaptiveness and superior results. MGH, New York.
    - Journal of Total Quality Management and Business Excellence
Planned learning activities and teaching methods
  • The course comprises an interactive mix of lectures, discussions and individual and group work.
Assessment methods and criteria
  • To monitor the students’ learning this course will provide ongoing assignments as a basis for feedback and grading (formative assessment) and/or will evaluate the students learning at the end of the course or an instructional unit via exams, final project reports, essays or seminar papers (summative assessment).
Language of instruction
  • English