Team Building & Communication Cosinus

Course contents
  • "Recognizing and shaping team and group processes
    Team roles
    Communication models
    The systemic-constructivist approach
    The communication square
    The vicious circle model
    The inner team
    Basics of conducting a conversation
    Coherent communication
    Body language
    Active listening
    Ego-you-messages
    Feedback
    Basics of conflict resolution
    Recognizing and understanding conflicts
    Preventing conflicts
    Strategies for conflict resolution"