Mag. Claudia Pauzenberger, BA

Senior Exchange Coordinator +43 512 2070 - 1624 claudia.pauzenberger@mci.edu

Professional work experience

06/2008 - present
international relations - MCI Management Center Innsbruck, Austria
03/2005 - 05/2008
customer service Europe - Barilla G.e.R. fratelli SpA, Parma, Italy
11/2002 - 03/2005
customer service Austria - Barilla Wasa Austria, Innsbruck, Austria
02/2000 - 10/2002
customer service Austria - Metecno Trading GmbH, Vienna, Austria
05/1999 - 02/2000
multilingual secretary/translator - law firm Weiss-Tessbach, Vienna, Austria
10/1998 - 05/1999
language teaching assistance in middle school - Lycée Camille Claudel, Pontault-Combault, France
10/1997 - 05/1998
language teaching assistance at a middle school - Istituto Tecnico Commerciale Statale "Carlo Levi", Reggio Emilia, Italy
09/1990 - 06/1991
receptionist - Hotel Kapeller, Innsbruck, Austria

Education

09/2023 - 04/2024
Zertifikat - EALW - European Academy for Logotherapy
stress management & bournout prevention
01/2018 - 11/2018
BA - University of Innsbruck, Austria
Bachelor in Translation Studies terminating with the Bachelor thesis: "The Interconnection Between Personality, Culture and Language."
09/2017 - 05/2018
certificate - Future Training.Consulting.Coaching, Austria
core coaching training
11/2014 - 07/2015
diploma - body & health academy Vienna & Vitalakademie Vienna, Austria
course of studies for burnout-prevention
02/2013 - 02/2014
diploma - WIFI, Innsbruck, Austria
training as life coach
03/2011 - 02/2012
certificate - WIFI, Innsbruck, Austria
training as systemic Coach
09/2009 - 08/2010
certificate - Friedrich Schiller University Jena, Germany
advanced training course as intercultural coach
10/2008 - 11/2010
University of Innsbruck, Austria
course of studies on communication in the professional field
09/2006 - 09/2007
certificate - Friedrich Schiller University Jena, Germany
training as intercultural trainer
10/2001 - 06/2003
certificate - Vienna University of Economics and Business, Austria
postgraduate course on marketing and sales
10/1995 - 02/1996
University of Bologna, Forli, Italy
Translation Studies in English/Italian/French
10/1992 - 06/1997
Mag. Phil. - University of Innsbruck, Austria
Translation Studies in English/Italian/French
09/1984 - 06/1989
- Matura - Höhere Lehranstalt für Wirtschaftliche Berufe

Teaching (faculty internships etc.)

11/2024 - 11/2024
MCI Managment Center Innsbruck
one day workshop "Intercultural Communication - in balance between diverses worldviews."
12/2023 - 12/2023
MCI Management Center Innsbruck
one day workshop "intercultural communication - in balance between diverse worldviews."
08/2020 - 08/2020
MCI Management Center Innsbruck
WILLIAM (Welcome to Israel" Learning and Leading "Internationalisatin at Home": Assistance and Management Tool) online training on "Cultural Influences and & Individual Perception" with follow up checklist on "Dealing with Uncertain Situations in an International Setting."
03/2019 - 03/2019
MCI Management Center Innsbruck, Austria
(MA NON & SW) 1 module "Intercultural Development Inventory" (input regarding the funtcioning of the brain, Agile-Mindset-Model, Embodiment-Exercises, Simulation of all phases of the DMIS, IDI-feedback).
03/2018 - 03/2018
MCI Management Center Innsbruck, Austria
(BA NON & SW) 1 module "Intercultural & Transcultural Communication" (introduction DMIS, simulation of denial and adaptation via embodiment-excercises, group-IDI).
11/2015 - 12/2015
MCI Management Center Innsbruck, Austria
(MA IHSM) 7 modules "Fundamentals of Management" (identity, culture, iceberg model, sand dune model, fuzzy culture, small culture, cultural dimensions) on the basis of the IDI with individual feedback.
11/2015 - 12/2015
MCI Management Center Innsbruck, Austria
(BA Law) 3+3 modules "Multicultural Sensitive Behavior" (identity, culture, iceberg model, sand dune model, fuzzy culture, small culture, cultural dimensions, stereotypes).
09/2015 - 09/2015
Università Argentina della Impresa, Buenos Aires, Argentina
culture shock online lecture
03/2015 - 03/2015
MCI Management Center Innsbruck, Austria
(BA WING) one day workshop "intercultural sensitivity" (trust in an intercultural context, intercultural competence, identity, ice berg, Big C / small c, perception, stereotypes, culture shock, intercultural communication, fuzzy culture, DMIS).
12/2014 - 12/2014
MCI Management Center Innsbruck, Austria
(BA Law) 3 modules "Multicultural Sensitive Behavior" (culture, culture shock, communication, intercultural communication, conflict management, cultural dimensions).
11/2014 - 11/2014
MCI Management Innsbruck, Austria
(BA Nonprofit) one day workshop on intercultural awareness prior to going abroad with feedback on the basis of the IDI - two assigments during the stay abroad - final feedback on the basis of the IDI and the assigments after the stay abroad when requested.
10/2014 - 12/2014
MCI Management Center Innsbruck, Austria
(MA IHSM) 7 modules "Fundamentals of Management" (culture, culture shock, IDI, conflict management, cultural dimensions) on the basis of the IDI as well as on the Intercultural Conflict Style Inventory.
06/2014 - 09/2014
MCI Management Center Innsbruck, Austria
(BA Nonprofit/B&M/IT) one day workshop intercultural awareness prior to going abroad with feedback on the basis of the IDI - two assigments during the stay abroad - final feedback on the basis of the IDI and the assigments after the stay abroad when requested.
10/2013 - 11/2013
MCI Management Center Innsbruck, Austria
(MA IHSM) 7 modules "Fundamentals of Management" (culture, culture shock, IDI, conflict management, cultural dimensions) on the basis of the IDI as well as on the Intercultural Conflict Style Inventory.
07/2013 - 01/2014
MCI Management Center Innsbruck, Austria
(BA Nonprofit) one day workshop intercultural awareness prior to going abroad with feedback on the basis of the IDI - two assigments during the stay abroad - final feedback on the basis of the IDI and the assigments after the stay abroad when requested.
04/2012 - 01/2013
MCI Management Center Innsbruck, Austria
(BA Law/M&M) one day workshop intercultural awareness prior to going abroad with feedback on the basis of the IDI - two assigments during the stay abroad - final feedback on the basis of the IDI and the assigments after the stay abroad.
10/2009 - 12/2009
MCI Management Center Innsbruck; Austria
Italian as foreign language for beginners level I
10/1998 - 05/1999
Lycée Camille Claudel, Academie de Créteil, Paris, France
German as foreign language, beginner level till B2.
10/1997 - 05/1998
Istituto Superiore Levi, Reggio Emilia, Italy
German as foreign language, beginner level till B2

Further education & Training

2025 - 2025
Dr. Reinhold Bartl
Getting out of exhaustion - Dealing with exhaustion dynamics
2023 - 2023
K.J.F. Acadamy Graz
Positive Psychology Tour 2023 - Tomorrowind
2023 - 2023
MCI Management Center Innsbruck
Mindful (Self-)Leadership
2022 - 2022
AKJF Graz
6. Kongress Denk- und Handlungsräume inder Psychologie - Sinn beflügelt
2022 - 2022
Dr. Gunther Schmidt
Traumatherapie hypnosythemisch - vom Trauma zum befreiten Leben.
2021 - 2021
Uni for Life Graz, Austria
webinar online coaching for life coaches
2020 - 2020
Future.Training.Beratung.Coaching
online workshop professional core coaching
2016 - 2016
Future Training.Consulting.Coaching, Austria
coaching for a healthy body
2015 - 2015
AUVA
Einschulung in die Arbeits-Bewertungs-Skala - ABS-Gruppe
2014 - 2014
IDRAcademy, Milan, Italy
Embodied culture: discovering the feeling of self and others in cultural context
2014 - 2014
van den Bergh Thiagi Associates GmbH, Winterthur, Switzerland
Thiagi’s Tools for Intercultural Training
2013 - 2013
MCI Management Center Innsbruck
Janet Bennett: Developing Intercultural Competence
2012 - 2012
Danube University Krems
Janet Bennett: Intercultural Trainings Design
2012 - 2012
Hammer Consulting, Zürich, Switzerland
Intercultural Development Inventory Qualifiying Seminar
2011 - 2011
IDRAcademy, Milan, Italy
ilton Bennett: Constructivist Foundations of Intercultural Communication - Applying the New Paradigm

Positions in professional/academic societies

01/2024 - present
Communication - board member - SIETAR Austria - Society for Intercultural Education Training and Research

Chapters in books

Saurwein, L., Pauzenberger, C., Hang Xu, F. (2019). Are internationalisation strategies and intercultural competence a fitted glove? A case study of part-time management students’ learning experience through intercultural dialogue. In U. Lundgren & P. Castro & J. Woodin (Eds.), Educational Approaches to Internationalization through Intercultural Dialogue: (pp. 195 – 208). Routledge
Saurwein, L., Pauzenberger, C. (2018). Training exercises on embodiment of opposing worldviews in the field of intercultural communication. In E. Hansen, AK. Torkler, B. Covarrubias Venegas (Eds.), Intercultural Training Tool Kit: Activities for Developing Intercultural Competence for Virtual and Face-to-face Teams, SIETAR Europa Intercultural Book Series. (pp.44-45).

Presentation of a paper at a conference, workshop or seminar

Workshop "How to be different AND connected? Re-approaching intercultural situations..." beim SIETAR Europa Congress in Malta 2022 "Re-Thinking Interculturalism".
Pauzenberger, C., at EURAM 2019, 26.-28.06.19, Lissabon: The Formation of Cultural Mindsets and the Role of Multicultural Identities as Social Facilitators. key words: Global Mobility / Culture / Cross-Cultural ISSN 2466-7498 and ISBN 978-2-9602195-1-7

Other intellectual contributions

Tat, U., Pauzenberger, C., Poster im Rahmen des 12. Forschungsforums der österreichischen Fachhochschulen, Salzburg, 04.-05.04.2018, mit dem Titel "Interkulturelle Kommunikation: Kompetenzentwicklung in der Hochschullehre."